Shipping policy

SHIPPING POLICY

Thank you for shopping with The Wizard’s Nook. We carefully prepare and package every order before sending it on its journey to you.

This Shipping Policy explains how we process, dispatch and deliver orders placed through our website.

ORDER PROCESSING AND DISPATCH

Orders are prepared and dispatched as quickly as possible after payment has been successfully received.

Our usual dispatch timeframe is 1–2 working days.

Working days are Monday to Friday, excluding UK bank holidays.

During particularly busy periods, promotions, holidays or circumstances outside our reasonable control, dispatch may take slightly longer. Where there is a significant delay affecting your order, we will make reasonable efforts to let you know.

Once your order has been dispatched, you will receive a dispatch confirmation where available.

UK DELIVERY

UK orders are sent using Royal Mail or another suitable delivery service where necessary.

Available delivery options and the applicable postage charge will be shown at checkout before you complete your purchase.

Delivery times shown on our website or during checkout are estimates rather than guaranteed delivery dates.

Please remember that the dispatch timeframe and the carrier’s estimated delivery timeframe are separate. For example, an estimated delivery time begins once your parcel has been dispatched.

INTERNATIONAL DELIVERY

The Wizard’s Nook may ship to selected international destinations.

Available international delivery destinations, services and postage charges will be displayed at checkout.

International delivery times vary depending on the destination and may be affected by customs processing and local postal services.

Customers ordering from outside the United Kingdom may be required to pay import VAT, customs duties, handling charges or other fees imposed by the destination country.

Unless expressly stated otherwise during checkout, these charges are not included in the price paid to The Wizard’s Nook and are the responsibility of the recipient.

We cannot control or predict charges imposed by customs authorities in another country.

DELIVERY ESTIMATES

All delivery times are estimates unless we expressly state otherwise.

Postal delays can occasionally occur because of severe weather, industrial action, customs processing, unusually high postal volumes or other circumstances outside our reasonable control.

If your parcel appears to be significantly delayed, please contact us at wizardsnookshop@gmail.com and we will help investigate the delivery.

Nothing in this Shipping Policy affects your statutory consumer rights.

DELIVERY ADDRESSES

Please check your delivery address carefully before submitting your order.

Customers are responsible for providing complete and accurate delivery information.

If you notice an error after placing your order, please contact us as soon as possible at wizardsnookshop@gmail.com.

If your order has not yet been dispatched, we will make reasonable efforts to correct the address.

If an order is returned to us because an incorrect or incomplete address was provided, we may ask you to pay the additional postage cost before the order is sent again, where permitted by law.

LOST OR DAMAGED ORDERS

We take care when packaging orders, but occasionally parcels may be lost or damaged during delivery.

For consumer orders, responsibility for the goods remains with The Wizard’s Nook until the goods come into your physical possession, or the physical possession of a person you have identified to receive them, except where applicable law provides otherwise.

If your order arrives damaged, or you believe it has been lost during delivery, please contact us at wizardsnookshop@gmail.com with your order details.

For damaged parcels, photographs of the packaging and damaged goods may help us investigate the issue with the delivery provider.

We will deal with lost or damaged orders in accordance with your statutory consumer rights.

RETURNS

Shipping arrangements relating to returns, cancellations and refunds are covered separately in our Refund Policy.

Please refer to our Refund Policy before returning an item.

CONTACT US

If you have any questions about shipping or an existing delivery, please contact:

The Wizard’s Nook
65 Masefield Drive
South Shields
NE34 9LH
United Kingdom

Email: wizardsnookshop@gmail.com

Last updated: 24 September 2026