Refund policy

Returns & Refunds

We hope you love your mystery book, but if you change your mind, you have the right to cancel your online purchase within 14 days of receiving your order.

To exercise your right to cancel, please contact us at wizardnookshop@gmail.com within 14 days of receiving your order. You then have a further 14 days to return the item to us.

Items should be returned in the condition in which they were received. You may inspect and handle the item as you reasonably would in a shop. We may make a deduction from your refund where handling beyond what is reasonably necessary has reduced the value of the item.

Return postage

For change-of-mind returns, the customer is responsible for the cost of returning the item. We recommend obtaining proof of postage.

Mystery book packaging

Opening the outer or mystery packaging does not automatically prevent you from exercising your statutory cancellation rights. However, please take reasonable care of the book and any accompanying items while they are in your possession.

Damaged, faulty or incorrect orders

Please contact us as soon as possible at wizardnookshop@gmail.com if your order arrives damaged, faulty, or is not what you ordered so that we can resolve the problem.

Nothing in this policy affects your statutory rights under UK consumer law.

Refunds

Once your return has been received, we will process any refund due to your original payment method. Refunds will be made within 14 days of receiving the returned goods, or receiving evidence that you have sent them back, where applicable.

Where you exercise your statutory right to cancel, we will also refund the standard outbound delivery charge. If you selected a more expensive delivery method, we are only required to refund the cost of our least expensive standard delivery option.

Once we have issued your refund, your bank or card provider may take additional time to process it.